The Mama Shelter hotel chain is known for its quirky style and vibrant atmosphere, but one recent guest experienced a mixed bag of fortunes during their stay.
In a realm of plush comfort, the hotel consistently delivered with its rooms and beds. As expected, the staff exhibited warmth and willingness to assist, although a slight disconnect was felt in the breakfast area. One staff member even dismissed a discount offered through the hotel’s loyalty program for breakfast purchases. Thankfully, a helpful member named Chloe brightened the experience. However, even amidst these inconsistencies, the hotel presented a perplexing puzzle: why did the placement of bread and croissants on the breakfast bar change every day? Adding to the confusion, a dinner reservation made through the hotel’s loyalty program was lost, yet the team swiftly found a solution, and the food and service were top-notch.
Despite the occasional hiccups, the hotel remained a familiar favorite, attracting repeat visitors. Its spacious rooms and warm, welcoming staff are major drawcards, with the rooftop option adding an extra layer of enjoyment.
Despite the hotel’s generally pleasant experience, the hotel’s location and facilities left much to be desired. Although the location was relatively convenient for attending events at the Palais de Congress, it was lacking in nearby dining options. Thankfully, the hotel restaurant offered a good selection for both breakfast and dinner. However, the design leaned heavily towards a younger audience, with a “party” vibe that may not suit all guests, especially those seeking a more tranquil atmosphere. The hotel’s amenities were conspicuously absent, including a gym, dresser for clothes, shampoo and body wash, washcloth, safe bath mat, ironing board, and iron. The bathroom outlet was also malfunctioning, requiring constant pressure to hold the hair dryer plug in place. Furthermore, a faulty air conditioning system caused issues with room temperature, resetting itself to a warmer temperature during the night, despite being adjusted to a cooler setting. The shower floor was also dangerously slippery, posing a safety hazard.
While the hotel’s staff remained friendly, the quality of service fell short of expectations, especially considering the price. Upon arrival, guests had to change rooms twice due to issues with the air conditioning and an unexplained background noise. The breakfast buffet was also a disappointment, with essential items like croissants, bread, and vegetables missing. Guests were forced to repeatedly request these items, while the staff seemed more focused on lunch preparations. To make matters worse, the breakfast buffet was promptly cleared at 10:30 am, even before all items were replenished, leaving guests with limited options. This experience was a far cry from the high standards typically associated with Mama Shelter hotels.
In conclusion, the Mama Shelter hotel offers a mixed bag of experiences, combining moments of delight with frustrating inconsistencies. While the comfortable rooms and friendly staff remain appealing, the lack of essential amenities, faulty equipment, and subpar service in the breakfast area detract from the overall experience. It’s important to note that these experiences are specific to one individual’s stay and may not reflect the typical experience at this hotel.
