Maison Albar Le Diamond provided us with an unforgettable stay in the heart of Paris. From the moment we stepped into the lobby, we were greeted by smiling and helpful staff, eager to make our visit exceptional. The elegant decor, with its meticulous attention to detail, created a calming and sophisticated ambiance. Every corner of the hotel, from the artistic details to the harmonious color palette, whispered of refined taste.
A Sanctuary of Comfort and Cleanliness
Our spotlessly clean room offered a haven of comfort. The plush bed invited us to relax, and the modern amenities enhanced our stay. We were impressed by the impeccable cleanliness throughout the hotel, from the grand lobby to the welcoming common areas.
Exceptional Service: Beyond Expectations
The exceptional staff truly set Maison Albar Le Diamond apart. Jihad, the manager, was always present, personally overseeing every detail to ensure a memorable experience. His genuine kindness and professionalism were truly commendable. We were also fortunate to encounter Doudou, a dedicated and considerate member of the team, who went above and beyond to help us during a minor technical issue, providing personalized service that made our stay truly special.
Culinary Delights: A Breakfast to Remember
The remarkable breakfast was a feast for the senses. A lavish buffet offered an extensive selection of savory and sweet dishes. From different cereals and fresh fruits to a variety of fresh juices, as well as delicious breads and baguettes, each bite was a delight. The high-quality coffee from a renowned brand added a touch of luxury to our morning dining experience.
Ideally Located for Parisian Adventures
Maison Albar Le Diamond boasts an ideal location for exploring Paris’s iconic landmarks. Within a short walk, you can reach the Place de la Concorde, Place Vendôme, and the Faubourg St Honoré, offering both historical wonders and luxurious shopping opportunities.
A Dream Stay in the City of Lights
In conclusion, Maison Albar Le Diamond exceeded all our expectations. With its warm and welcoming service, magnificent decor, comfortable and spotless rooms, and exceptional breakfast, this hotel is a true gem in the heart of Paris. We highly recommend it to anyone seeking an unforgettable experience in the City of Lights. A heartfelt thank you to Jihad, Doudou, and the entire team for their exceptional hospitality.
A Disappointing Stay: Falling Short of Expectations
Unfortunately, our experience at Maison Albar Le Diamond was far from ideal. Despite the booking confirmation stating breakfast was included, we were unexpectedly charged for our daughter’s meals. Our repeated attempts to receive a refund through emails and messages were met with silence. The staff’s demeanor, particularly a tall black man, was rude and unhelpful, leaving us feeling unwelcome.
Poor Communication and Limited Amenities
The lack of communication and unhelpful staff continued throughout our stay. We were given a map instead of clear directions, and basic requests like an iron were met with disdain. The breakfast, though offering a good selection, was served by unsmiling and rushed staff, who seemed more interested in clearing the tables than providing friendly service.
Safety Concerns and Unacceptable Check-out Experience
Adding to our disappointment, a £70 transaction hold on our debit card has yet to be refunded. The location, while seemingly convenient, became a safety concern due to the presence of dodgy individuals, making late-night returns with a young child particularly unsettling. To top it off, we were subjected to an unnecessary and uncomfortable encounter with the night manager who accused us of trying to leave without settling the bill, despite having previously confirmed with the front desk clerk that our bill would be sent later.
Overall, a Disappointing Stay
In summary, our experience at Maison Albar Le Diamond was disappointing. The lack of communication, poor service, and unacceptable check-out experience left us feeling like we were treated unfairly and with disrespect. We cannot recommend this hotel, and advise potential guests to be wary of the discrepancies in booking information, the questionable staff behavior, and the safety concerns associated with the location.
A Home Away From Home: A Mom and Daughter’s Delight
Our mom and daughter trip to Paris was made even more special by our stay at Maison Albar Le Diamond. This hotel truly felt like a home away from home, thanks to the incredibly friendly and helpful staff, especially Sanjay, who went above and beyond to make us feel like cherished guests.
Exceptional Service and Personalized Attention
Sanjay was a true gem, always checking in to see if we needed anything and making sure we were enjoying our stay. He even made dinner reservations for us, ensuring each meal was more delicious than the last, and secured tickets for events within minutes of our request! He was a lifesaver when our luggage was lost, diligently working to get it back to us the next day.
A Chic and Comfortable Retreat
The hotel itself is charming and stylish, with beautifully decorated, comfortable, and clean rooms. After full days exploring the city, we truly enjoyed relaxing in our cozy beds.
Perfect Location for Parisian Adventures
The perfect location allowed us to easily explore the city’s treasures, and we were delighted by the hotel’s welcoming and friendly atmosphere.
A Memorable Stay and Highly Recommended
Our stay at Maison Albar Le Diamond was a truly memorable experience, and we will undoubtedly return on our next trip to Paris. We wholeheartedly recommend this hotel to anyone seeking a warm and inviting stay in the heart of the city. Thank you, Maison Albar Le Diamond, for a wonderful vacation!
A Disappointing Stay: Misleading Information and Unjustified Charges
Our one-night stay at Maison Albar Le Diamond was overshadowed by a disappointing experience, despite the hotel’s stylish and pleasant atmosphere. We were initially given a smaller room than booked, but were offered a larger room after pointing out the discrepancy.
Unacceptable Charge and Lack of Communication
However, the real disappointment came after we left when we received an unjustified charge of 250 Euros for a supposed strong smell of smoking in the room. This was completely unfounded, as neither of us smokes, and we found the amount of smoking in France in general to be unpleasant. The hotel failed to communicate with us before imposing this charge, adding to our frustration.
A Gallant Charge: A Lack of Respect
The charge was reversed after contacting the manager, Ms. Conan, but the experience was incredibly upsetting. Being charged for an offense we did not commit without any attempt to verify the claim is unacceptable. We strongly advise potential guests to beware of this hotel’s practices, as this experience was a grave breach of trust.
