Delta Airlines always provides a smooth and enjoyable experience from the moment you check in until you arrive at your destination. However, my recent trip with Delta was marred by a negative incident.
Upon arriving in Boston, I requested a wheelchair. The wheelchair attendant, who was supposed to assist me from the plane to baggage claim, demanded payment. I was shocked because I thought this service was complimentary. I usually tip generously, but I was taken aback by his demand for payment. When I politely declined his request, he became insistent and even demanded payment from my daughter when she came to meet me. This unacceptable behavior ruined the positive experience I normally associate with Delta.
First-Class Frustration: A Delayed Departure and Lost Luggage
To celebrate, we decided to splurge and book first-class tickets. The seats were spacious and comfortable. Unfortunately, the flight crew arrived late to the airport, delaying our flight and causing disruption for other passengers who had to rush to catch connecting flights. The stress didn’t stop there. We checked four bags, and only three were delivered. The lost luggage caused additional frustration and hassle. Despite sympathetic baggage claim staff, we waited for hours only to discover that the lost bag had been located. We had to drive back to the airport to retrieve it. This negative experience made us rethink splurging on first-class in the future.
Norse Atlantic Nightmare: A Nightmarish Flight Experience
My recent experience with Norse Atlantic was the worst airline experience I’ve ever had. The airline demanded that I check my carry-on bag, a small duffle bag, claiming that my backpack wasn’t a “personal item”. This was absurd as my backpack easily fit under the seat. They charged me €125 for the duffle bag and another €125 for my wife’s checked bag, a total of €250. This was a ridiculous price.
The problems didn’t stop there. We were delayed by 45 minutes because the airline harassed a handicapped gentleman about his scooter. They had already given him permission to bring it on board, but they changed their mind after a lengthy and unnecessary discussion. Eventually, they allowed him to stow it above his seat, but didn’t offer any assistance as his wife struggled to lift it.
This airline’s “everything for purchase” business model was outrageous. They charged for everything, even water. I had to wait in line to fill my empty water bottle in the bathroom sink. The cabin temperature was freezing, and I believe it was deliberately set low to encourage blanket purchases. Passengers were shivering and had to change into extra layers in the bathroom. The lighting was turned on in the middle of the night, only to promote duty-free purchases. This was unbearable. The entire flight from Rome to JFK was a torture session thanks to Norse Atlantic’s poor customer service and unrealistic pricing**.
A Reclining Nightmare: Disruptive Passengers and Unhelpful Crew
The boarding process was chaotic and stressful, and the airline’s business model of tight spaces and reclining seats was unrealistic. The passenger behind us was agitated about our reclining seats. They harassed my wife for the entire eight-hour flight. We requested assistance from flight attendants, but they failed to intervene. It’s clear that Norse Atlantic needs to improve its training if they want to provide a comfortable and stress-free experience for their passengers.
