A Delta flight, from check-in to arrival, was a smooth operation. But the ending was anything but delightful. My journey took a turn for the worse when I needed assistance. I had requested a wheelchair to be brought to the gate in Boston. When the attendant arrived, he surprised me by demanding payment for the service.
I was shocked! I always assumed wheelchair assistance was a complimentary service, and I’m usually happy to tip generously. However, his request felt out of line. I politely declined his request, voicing my displeasure. The attendant, instead of resolving the issue, escalated the situation by demanding payment from my daughter when she arrived to pick me up. She paid him, assuming a new policy had been implemented.
This incident left me feeling frustrated and betrayed. I had always trusted Delta to provide excellent customer service, but this experience shattered that perception.
A Splurge That Backfired: First Class Woes with Delta
Deciding to treat ourselves, we splurged on a first-class flight. The spacious seats were a welcome change. Unfortunately, the flight crew arrived late, causing a delay that disrupted the travel plans of many passengers who needed to make connecting flights. I felt sorry for those caught in the middle of this unforeseen problem.
Adding to the stress, one of our checked bags went missing! Despite the sympathetic and helpful staff, we waited for almost two hours before the bag was found. While it was eventually located, it was another headache, adding to the already stressful journey.
This first-class experience was anything but glamorous. The delays and baggage mishap left us feeling disappointed and regretting our decision to spend extra. We learned a valuable lesson: splurging on first-class doesn’t always guarantee a smooth and hassle-free journey.
A Nightmare on Norse Atlantic: The Worst Flight Ever
I’ve flown extensively, but my Norse Atlantic experience was the absolute worst. From the moment I checked in, I felt like I was stepping into a chaotic world.
First, they forced me to check my carry-on bag, a duffle bag, because it didn’t fit their definition of a “personal item.” But it fit perfectly under the seat! Their reasoning was absurd, and they charged me an outrageous €125 for this needless inconvenience. My wife’s checked bag cost another €125 – a whopping €250 for two bags! This felt like a blatant rip-off.
Things didn’t get better once we were on board. Our flight was delayed because of an absurd situation involving a passenger with a scooter. Despite having the proper paperwork and prior approval, the crew gave the gentleman a hard time. It was a frustrating, drawn-out conflict before they finally realized their mistake.
But the bad experience didn’t end there. This airline nickel and dimed their passengers for every little thing. Even water was not complimentary. Passengers had to line up to fill their bottles in the bathroom sinks. The plane was freezing cold, and it felt like they were intentionally lowering the temperature to force people to purchase blankets for €7 each. People were shivering, and the crew did nothing to address the issue.
This flight was a complete disaster. It was a constant battle against an airline determined to nickel and dime its passengers and make a profit at the expense of basic comfort and respect. I wouldn’t fly with Norse Atlantic again, not even if they paid me.
Disorganized Boarding & Unruly Passengers on Norse Atlantic: A Recipe for Disaster
The boarding process was a complete mess, adding stress to an already tense situation. The airline touts their seats’ increased recline as a feature for economy passengers, which they advertise as ideal for comfortable sleep.
However, our experience proved that this business model is flawed. The passenger behind us didn’t understand the benefits of this design and harassed my wife throughout the flight for reclining her seat. The flight attendants were called in to mediate, but instead of de-escalating the situation, they did nothing.
The lack of proper training for dealing with these situations makes it clear that the airline isn’t fully prepared to handle the potential conflict that this “business model” might create. It’s ironic that they advertise their seats as perfect for sleep, but fail to train their crew to deal with the inevitable disputes over seat recline that such a design provokes.
It was a nightmare of a flight that we will never forget, and we will never be flying with Norse Atlantic again.
