My recent Delta flight was a mixed bag. While the check-in process and arrival were smooth, I encountered a terrible incident that left me feeling disgruntled. After requesting a wheelchair upon landing in Boston, the attendant tasked with transporting me to baggage claim demanded payment. I was under the impression that this service was complimentary, and I usually tip generously. But the attendant’s insistence on payment felt unreasonable and forced. When I refused, my daughter stepped in to help and the attendant unfairly demanded payment from her as well. She paid, assuming it had become a paid service. This experience was a serious disappointment and left me feeling robbed of my usual positive Delta experience.
A First-Class Flight That Went Wrong
We decided to splurge on a first-class flight, hoping for a luxurious and comfortable journey. The seats were spacious and inviting, but the flight crew’s tardiness led to a significant delay. This inconvenience caused stress for many passengers, as they scrambled to make connecting flights. We, too, faced our own frustrations. Despite checking four bags, only three arrived at the carousel. Our fourth bag went missing, leaving us disappointed and searching for answers. The Delta online help system was ineffective, but the baggage claim staff were sympathetic and helpful throughout the two-hour wait. Luckily, our bag was eventually located, but we had to drive back to the airport to retrieve it. This ordeal has made me question the value of first-class travel on Delta. The poor service and baggage mishandling overshadowed any potential benefits.
A Nightmare Flight with Norse Atlantic Airways
Norse Atlantic Airways has earned the title of worst airline I have ever flown with, and I travel frequently. Right from the start, they caused major problems by forcing me to check my carry-on duffle bag, claiming it wasn’t a “personal item”. This was unacceptable as my bag clearly fit under the seat. Adding insult to injury, they charged a hefty $125€ for the duffle bag and another $125€ for my wife’s checked bag, totalling $250€ for two bags! This felt like an unfair price gouge.
On board, the flight was plagued by delays and frustrating encounters. We faced a 45-minute delay when the crew unreasonably confronted a handicapped passenger about his scooter. They unnecessarily interrogated him, despite having previously granted him permission to bring it aboard. After a lengthy and unpleasant discussion, they finally realized their mistake, allowing him to stow his scooter above his seat. The lack of respect and compassion displayed by the crew was appalling.
Norse Atlantic’s cost-cutting measures were evident throughout the flight. Everything from water to snacks to blankets came at an extra cost. This is unheard of, especially on an international flight! Passengers were forced to line up at the bathroom with empty water bottles to rehydrate. The aircraft was uncomfortably cold, creating an environment where passengers felt compelled to buy overpriced blankets.
The airline’s inflexible and unreasonable policies made the flight a torturous experience. The timing of the lights turning on during the red-eye flight was disruptive and unnecessary, leading to a heated discussion amongst passengers. The entire journey was marked by unprofessionalism, poor service, and a blatant disregard for customer satisfaction. I would never recommend flying Norse Atlantic Airways again.
A Flight Marred by Disorganization and Unprofessionalism
From the chaotic boarding process to the unresponsive flight attendants, this flight was a recipe for stress. The airline boasts about reclining seats in economy class, but the lack of training on proper etiquette left passengers bickering over space. My wife was subjected to constant harassment by the passenger behind us, who felt we were reclining too much. Despite our efforts to de-escalate the situation by involving flight attendants, they did nothing to help. This lack of intervention is unacceptable, especially when the airline promotes a “reclining seat” business model. The flight attendants should be better equipped to handle such situations.
This flight was a complete disappointment filled with disorganization, unaddressed issues, and frustrating encounters. I would not recommend this airline to anyone.
