We’re thrilled to have you at the Disneyland Paris Hotels! To make sure everyone has a safe and enjoyable experience, please take a moment to review these guidelines:
Safety First: Security Measures for Your Peace of Mind
For your safety and the well-being of all our guests, we may need to visually inspect your bags and personal belongings at the entrance and within the hotel. We also reserve the right to use special equipment for this inspection. If you choose not to comply with this procedure, unfortunately, we will not be able to grant you access to the hotel.
A Friendly Reminder: Respecting Our Community
While entry to the hotel is free, please note that access to restrooms is exclusively for hotel guests. We may also have to implement certain measures, such as limited access or mask-wearing, to ensure everyone’s safety and health.
Prohibited Items: Keeping Our Environment Safe and Pleasant
To ensure a harmonious environment for all, we ask you to refrain from bringing the following items into the hotel:
- Illegal or hazardous substances, alcohol, glass bottles, and dangerous objects (such as laser pointers, weapons, or items that look like weapons, even toys).
- Items that might disrupt other guests (like loud instruments or speakers).
- Recreational devices like drones or remote control toys.
- Anything we deem harmful, disruptive, or inappropriate.
If you have any prohibited items, we kindly ask that you dispose of them before entering the hotel. Please understand that we cannot keep these items, and they might be discarded.
Important Note: Using any forbidden item could lead to your exclusion from the hotel.
Getting Around: Your Transportation Options
For Safety and Accessibility:
- No personal motorized or non-motorized vehicles are allowed in the hotel, including scooters, skateboards, and bicycles.
- For guests with limited mobility, access to the hotel with authorized medical vehicles is permitted, provided they meet these requirements:
- Recognized as a medical device
- Equipped with at least three wheels for stability
- Designed for mobility and body support
A medical certificate might be requested for vehicles other than standard or electric wheelchairs.
Disney Davy Crockett Ranch: Enjoying the Outdoors
These vehicles are also allowed in the outdoor areas of Disney Davy Crockett Ranch, but remember to be responsible and maintain safe speeds. We encourage wearing helmets and reflective jackets, especially at night or when visibility is low. The maximum speed allowed is 6 kilometers per hour.
Looking Your Best: Dress Code and Costume Guidelines
- Proper attire is required at all times. This means wearing tops, bottoms, and footwear. Some restaurants may have specific dress codes; check our website or inquire when making your reservation.
Cosplay: Guidelines for Character Appearances
- We reserve the right to restrict costumes, makeup, or tattoos that might offend, shock, or frighten children and families. We also ask that you refrain from posing as or impersonating any character in costume.
Masks and Face Coverings: Safety and Clarity
- Face coverings are permitted only for medical reasons.
- Costumes and masks are not allowed for visitors aged 12 and over, unless worn for medical purposes.
- For younger visitors, masks must allow for unobstructed peripheral vision, and the eyes should be fully visible.
Special Events: Follow the Guidelines
Private events may have specific guidelines that are outlined in advertising or event materials. Please review these guidelines carefully before attending.
Your furry friends: Bringing Companions to the Hotel
Assistance Dogs and Guide Dogs:
Assistance dogs and guide dogs (as outlined in French law) are welcome at the hotel. They must be kept on a leash and under the control of their owner. We may request medical proof of need.
Emotional Support Animals:
- Cats or dogs can be allowed as emotional support animals, subject to the following conditions:
- Medical proof of need
- Dogs must not be classified as dangerous dogs.
- Animals must be kept on a leash and under the control of their owner.
For the comfort of all guests, please ensure your pet’s cleanliness and well-being.
Registration and Room Access: Important Information
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Non-French nationals aged 15 and over must complete an individual police form upon arrival. Children under 15 can be included on the form of an accompanying adult.
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Rooms are available from 3pm on the day of arrival and must be vacated by 11am on the day of departure. At Disney Davy Crockett Ranch, rooms are available from 4pm.
We look forward to welcoming you and making your stay at Disneyland Paris Hotels truly magical!
